FREQUENTLY ASKED QUESTIONS

DO YOU HAVE A PORTRAIT STUDIO?


Yes. Jen Mason Portrait is located on the third floor of Banks Mill Studios - a landmark building within the heart of Derby City Centre. (See map)

The studio features some of the buildings industrial charm including the exposed brickwork and large windows, which lets in natural light creating the option of soft flattering daylight portraits. There is also studio lighting to help create different looks.

CAN I SEE THE STUDIO BEFORE BOOKING?

Absolutely! Feel free to get in touch to arrange a tour. You'll also have the opportunity to discuss shoot ideas and see all of the beautiful prints and products up close.

HOW SHOULD I PREPARE FOR MY PHOTO SHOOT?

We'll cover this in the Jen Mason Portrait Studio Prep Guide which is emailed to you shortly after securing your session. This will cover exactly how you should prepare your face, body, and mind for your photo shoot.

I'M ALLERGIC TO CERTAIN MAKE-UP AND PRODUCTS. WHAT SHOULD I DO?

If you're allergic, or have sensitive skin, we recommend that you bring your own beauty products and our make-up artist can apply them during your makeover.

CAN I BRING SOMEONE WITH ME?

Of course! Sometimes a friend is exactly what you need to help calm your nerves at the start of your photo session. 

Please note: Under 18s must be accompanied by an adult. 

WHEN AND HOW WILL I SELECT MY CHOSEN IMAGES?

We'll arrange for you to come back and view your beautiful portraits in person (this usually happens a week or two after your session).  It can be overwhelming to navigate through all of the images on your own, and we don't want our customer service to stop at the photo shoot!

HOW MUCH DO YOU PHOTOSHOP?


As much or as little as you like! The idea is to enhance your features and make you look as flawless as realistically possible. Any bruises, scratches, acne or sunburn, will be removed during the retouching process. We'll leave anything permanent of course including tattoos, scars and beauty spots etc, unless you request otherwise.

WHAT IS INCLUDED IN THE SESSION FEE?

The session fee includes your complete design consultation, professional hair & make-up, wardrobe & styling changes, fully guided photo shoot, professional retouching, portrait reveal & order session.

CAN I BUY JUST THE DIGITALS?

For each printed portrait you purchase, you will also receive the digital copy. The digital files cannot be bought separately. We believe that the professional photographs that we are going to create for you deserve to be displayed on only the best quality professional products.

HOW MUCH CAN I EXPECT TO SPEND?

There is no hard sell and the final images are your choice. Matted prints start from £69/each, 14 x 11 Keepsake Box from £399, & our stunning Luxury Folio Box Collection starts from £899. Please get in touch to request a full price guide. 

WHO WILL SEE MY IMAGES?

Honestly, that's entirely up to you. As much as we would love to feature your beautiful images to help inspire other women to have an amazing portrait experience, we will honour your wishes if you choose to keep them private. All of the clients featured on our social media and website pages have given their permission to do so.

DO YOU OFFER OUTDOOR SESSIONS?

Yes. Urban backdrop, a sandy beach... Let's talk options!

DO YOU PHOTOGRAPH WEDDINGS?

I no longer shoot weddings, though I'd be more than happy to recommend other photographers that are experts in their field.

I do offer Bridal Portraits & Trash the Dress shoots! Get in touch to find out more.

DO YOU PHOTOGRAPH MEN?

Absolutely! Both men and women should be able to look and feel their absolute best. 

View gallery here!

If you have ANY further questions please email hello@jenmason.co.uk


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